Crafting effective IVR scripts is essential for delivering a seamless customer experience. Keep menus simple, with no more than five options per level, ensuring clear and concise language. Prioritize common customer requests by placing them at the beginning of the menu. Personalization, such as addressing callers by name, enhances engagement. Offering a callback option reduces frustra... https://www.flamingodigital.co.uk/post/crafting-effective-ivr-scripts-industry-best-practices