“We work in big teams. Occasionally, we don’t even know that is in our team. It doesn't allow for us to work cohesively and it will become challenging to attain group goals like bringing the phone calls per hour down being a team” Pioneered by HBS school, the case https://cesarcntwp.blogsumer.com/33010928/the-ultimate-guide-to-hbr-case-study-analysis