Https://pressbooks.pub/traveltask/chapter/ways-to-communicate-with-someone-at-american-airlines-via-phone-email-or-chat-a-step-by-step-guide/ https://pressbooks.pub/traveltask/chapter/ways-to-communicate-with-someone-at-american-airlines-via-phone-email-or-chat-a-step-by-step-guide/