Https://www.ethicscommission.nd.gov/sites/www/files/webform/quasi_judicial_bias/351/20-ways-to-speak-to-air-canada-airlines-customer-rep-customer-service.pdf?cb=2f6d56f4 https://www.ethicscommission.nd.gov/sites/www/files/webform/quasi_judicial_bias/351/20-ways-to-speak-to-air-canada-airlines-customer-rep-customer-service.pdf?cb=2f6d56f4