Https://www.ethicscommission.nd.gov/sites/www/files/webform/quasi_judicial_bias/362/15-ways-to-speak-to-live-agent-at-american-airlines-step-by-step-guide_0.pdf?cb=c9b60662 https://www.ethicscommission.nd.gov/sites/www/files/webform/quasi_judicial_bias/362/15-ways-to-speak-to-live-agent-at-american-airlines-step-by-step-guide_0.pdf?cb=c9b60662