Https://www.ethicscommission.nd.gov/sites/www/files/webform/quasi_judicial_bias/368/08-eight-ways-to-speak-directly-to-air-canada-airlines-customer-rep-customer-service.pdf?cb=10380ee3 https://www.ethicscommission.nd.gov/sites/www/files/webform/quasi_judicial_bias/368/08-eight-ways-to-speak-directly-to-air-canada-airlines-customer-rep-customer-service.pdf?cb=10380ee3