Https://www.ethicscommission.nd.gov/sites/www/files/webform/quasi_judicial_bias/_sid_/proven-0-7-ways-to-talk-to-live-agent-at-american-airlines-a-complete-step-step-guide.pdf?cb=ba73b800 https://www.ethicscommission.nd.gov/sites/www/files/webform/quasi_judicial_bias/_sid_/proven-0-7-ways-to-talk-to-live-agent-at-american-airlines-a-complete-step-step-guide.pdf?cb=ba73b800