Https://submit.nal.usda.gov/sites/default/files/manuscripts/12-simple-steps-how-can-i-talk-to-a-live-person-at-southwest-airlines-explained-in-detail.pdf https://submit.nal.usda.gov/sites/default/files/manuscripts/12-simple-steps-how-can-i-talk-to-a-live-person-at-southwest-airlines-explained-in-detail.pdf