Https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/25-ways-to-speak-to-live-agent-at-jetblue-airlines-airlines-step-by-step-guide.pdf https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/25-ways-to-speak-to-live-agent-at-jetblue-airlines-airlines-step-by-step-guide.pdf