Https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/sixteen-ways-to-talk-to-someone-at-american-airlines-via-phone-email-or-chat-options-an-ultimate-guide.pdf https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/sixteen-ways-to-talk-to-someone-at-american-airlines-via-phone-email-or-chat-options-an-ultimate-guide.pdf