Https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/five-approaches-to-contact-to-live-agent-at-delta-airlines-a-complete-step-step-guide.pdf https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/five-approaches-to-contact-to-live-agent-at-delta-airlines-a-complete-step-step-guide.pdf