Https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/twenty-3-ways-to-speak-to-a-live-agent-at-american-airlines-a-quick-fire-guide.pdf https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/twenty-3-ways-to-speak-to-a-live-agent-at-american-airlines-a-quick-fire-guide.pdf