Https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/11_-steps-to-connect-with-southwest-airlines-support-a-complete-guide.pdf https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/11_-steps-to-connect-with-southwest-airlines-support-a-complete-guide.pdf