Https://spp.umd.edu/sites/default/files/webform/rawlings_undergraduate_leadershi/_sid_/04-four-effective-methods-to-connect-with-united-airlines-agents-fast.pdf https://spp.umd.edu/sites/default/files/webform/rawlings_undergraduate_leadershi/_sid_/04-four-effective-methods-to-connect-with-united-airlines-agents-fast.pdf