Https://spp.umd.edu/sites/default/files/webform/rawlings_undergraduate_leadershi/_sid_/proven-8-ways-to-talk-to-live-agent-at-lufthansa-airline-a-complete-guide.pdf https://spp.umd.edu/sites/default/files/webform/rawlings_undergraduate_leadershi/_sid_/proven-8-ways-to-talk-to-live-agent-at-lufthansa-airline-a-complete-guide.pdf