Https://mcmanuslab.ucsf.edu/sites/mcmanuslab.ucsf.edu/files/2025-07/complete-guide-19-ways-to-speak-help-from-a-southwest-airlines-live-agent-customer-support.pdf https://mcmanuslab.ucsf.edu/sites/mcmanuslab.ucsf.edu/files/2025-07/complete-guide-19-ways-to-speak-help-from-a-southwest-airlines-live-agent-customer-support.pdf